Rafiki Incident - ORANGE CM Downtime

Monitoring·Full outage

Dear Valued Client,

We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team.

Sat, May 30, 2026, 02:55 AM

(2 weeks ago)

·

Affected components

May 26, 2026, 09:27 PM

Now

Updates

Monitoring

Dear Valued Client,

We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team.

Sat, May 30, 2026, 02:55 AM

Monitoring

Monitoring Orange CM

Sat, May 30, 2026, 02:54 AM

Resolved

Dear Valued Client,

We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team.

Tue, May 26, 2026, 10:12 PM(3 days earlier)

Investigating

Dear valued client,

We are currently experiencing a downtime processing transactions to ORANGE in Cameroon due to a partner outage. We advise that you hold traffic until this is resolved.

We commit to providing you with regular updates on the progress towards resolving this issue.

We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly.

Thank you for your continued trust and partnership.

Tue, May 26, 2026, 09:27 PM(44 minutes earlier)