Dear valued client,

We are currently experiencing a downtime processing transactions to AIRTEL in Uganda. We advise that you hold traffic until this is resolved.

We commit to providing you with regular updates on the progress towards resolving this issue.

We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly.

Thank you for your continued trust and partnership.

Rafiki Incident - MoMo RW Downtime

Dear valued client,

We are currently experiencing a downtime processing transactions to ALL TELCOS in Rwanda due to a partner outage. We advise that you hold traffic until this is resolved.

We commit to providing you with regular updates on the progress towards resolving this issue.

We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience as we work to rectify the situation promptly.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team

Dear value client,

We are glad to inform you that we are now observing normal flows to MTN and Orange in CM.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team.

Dear value client,

We are glad to inform you that we are now observing normal flows to Orange & MTN in Cameroon.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Dear Valued Client,

We are glad to inform you that we are now observing normal flows to ORANGE in Cameroon.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Thank you for your continued trust and partnership.

Regards,
Rafiki Operations Team.

We are currently experiencing a service disruption affecting transfers to ORANGE in Cameroon due to an outage with our processing partner.

Kindly suspend traffic while the issue is being resolved. We are actively working with our partner to restore services as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Dear Valued Client,

We are glad to inform you that we are now observing normal flows to MTN and MOOV in Côte d’Ivoire

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing for Moov and MTN.

Please note that we are still down processing to ORANGE CI. We advise that you continue holding traffic until this is resolved.

Thank you for your continued patience while we worked to restore services.

Dear Valued Client,

We are glad to inform you that we are now observing normal flows to MTN in Cameroon.

We are, however, still closely monitoring the situation and will update you in case of any anomalies. Please resume transaction processing.

Thank you for your continued trust and partnership.

Dear Valued Client,

We are pleased to inform you that transfers to ORANGE Cameroon are now processing successfully. You may resume traffic as normal.

We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding throughout.

Kind regards,
Rafiki Operations.

We are experiencing a downtime processing transactions to ORANGE in Cameroon due to a partner outage. We advise that you hold traffic until this is resolved.

Status: Monitoring

Incident affecting MTN in CAMEROON :flag-cm:

Status: Resolved

This incident is now resolved :white_check_mark:

Please resume transaction processing.

Cause: Telco Outage

Incident affecting ORANGE in CAMEROON :flag-cm:

Status: Resolved

This incident is now resolved :white_check_mark:

Please resume transaction processing.

Cause: Telco Outage